{"id":643,"date":"2026-08-27T09:46:24","date_gmt":"2026-08-27T09:46:24","guid":{"rendered":"http:\/\/hongjing.dg3.hostadm.net\/?page_id=643"},"modified":"2026-10-23T01:07:18","modified_gmt":"2026-10-23T01:07:18","slug":"support","status":"publish","type":"page","link":"https:\/\/www.gzhongjing.com\/zh\/support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"643\" class=\"elementor elementor-643\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e3b93 e-flex e-con-boxed e-con e-parent\" data-id=\"d3e3b93\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89de2b9 elementor-absolute elementor-widget elementor-widget-menu-anchor\" data-id=\"89de2b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"dm\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0a974c e-con-full ani-box e-flex e-con e-child\" data-id=\"e0a974c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-082924e e-flex e-con-boxed e-con e-child\" data-id=\"082924e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-550b475 ani-box-title elementor-widget elementor-widget-heading\" data-id=\"550b475\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352f4ff elementor-align-end elementor-mobile-align-start animated-fast ani-box-menu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"352f4ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#dm\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">DM Care<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ov\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support Overview<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9afce3d animated-fast ani-box-line elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9afce3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ce0abe e-flex e-con-boxed e-con e-child\" data-id=\"5ce0abe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-856b057 elementor-widget__width-initial ani-box-intro elementor-widget elementor-widget-text-editor\" data-id=\"856b057\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Helping you make the most out of your machines<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48e354e elementor-align-left elementor-mobile-align-left ani-box-btn elementor-widget elementor-widget-button\" data-id=\"48e354e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@123.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 9.4 9.9\"><polygon points=\"4.5,0 3.8,0.7 7.5,4.4 0,4.4 0,5.4 7.5,5.4 3.8,9.2 4.5,9.9 9.4,4.9 \"><\/polygon><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2815078 del_video e-flex e-con-boxed e-con e-parent\" data-id=\"2815078\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5d9d5 opac elementor-widget elementor-widget-video\" data-id=\"3b5d9d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.gzhongjing.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/\\u56fe\\u5c42-1-\\u62f7\\u8d1d.jpg&quot;,&quot;id&quot;:1943,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;_animation&quot;:&quot;none&quot;,&quot;video_type&quot;:&quot;hosted&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/banner\u529e\u516c\u89c6\u9891.mp4\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/09\/\u56fe\u5c42-1-\u62f7\u8d1d.jpg);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81556b3 elementor-absolute elementor-widget elementor-widget-html\" data-id=\"81556b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\r\n(function() {\r\n    'use strict';\r\n\r\n    \/\/ ---------- \u914d\u7f6e ----------\r\n    const CONFIG = {\r\n        containerSelector: '.del_video .e-hosted-video',\r\n        iconSize: 76,\r\n        lineColor: 'rgba(255, 255, 255, 0.85)',\r\n        lineWidth: 1.2,\r\n    };\r\n\r\n    \/\/ ---------- \u83b7\u53d6\u5143\u7d20 ----------\r\n    const videoContainer = document.querySelector(CONFIG.containerSelector);\r\n    if (!videoContainer) {\r\n        return;\r\n    }\r\n\r\n    const video = videoContainer.querySelector('video');\r\n    if (!video) {\r\n        return;\r\n    }\r\n\r\n    \/\/ \u83b7\u53d6\u5c01\u9762\u56fe\u5e76\u8ba9\u5b83\u53ef\u4ee5\u70b9\u51fb\u7a7f\u900f\r\n    const overlay = videoContainer.querySelector('.elementor-custom-embed-image-overlay');\r\n    if (overlay) {\r\n        overlay.style.pointerEvents = 'none';\r\n        overlay.style.opacity = '1';\r\n    }\r\n\r\n    \/\/ ---------- \u521b\u5efa\u753b\u5e03\u65b9\u5f0f\u7ed8\u5236\u56fe\u6807 ----------\r\n    const playIcon = document.createElement('canvas');\r\n    playIcon.id = 'customPlayIcon';\r\n    const size = CONFIG.iconSize;\r\n    playIcon.width = size;\r\n    playIcon.height = size;\r\n    \r\n    playIcon.style.cssText = `\r\n        position: fixed;\r\n        width: ${size}px;\r\n        height: ${size}px;\r\n        pointer-events: none;\r\n        z-index: 9999;\r\n        opacity: 0;\r\n        transform: translate(-50%, -50%) scale(0.9);\r\n        transition: opacity 0.25s ease, transform 0.25s ease;\r\n        left: -100px;\r\n        top: -100px;\r\n        background: transparent !important;\r\n        border: none !important;\r\n        outline: none !important;\r\n        box-shadow: none !important;\r\n    `;\r\n\r\n    const ctx = playIcon.getContext('2d');\r\n    const cx = size \/ 2;\r\n    const cy = size \/ 2;\r\n    const radius = size * 0.44;\r\n    const lineWidth = CONFIG.lineWidth;\r\n\r\n    \/\/ ---------- \u7ed8\u5236\u51fd\u6570 ----------\r\n    function drawPlayIcon() {\r\n        ctx.clearRect(0, 0, size, size);\r\n        \r\n        ctx.beginPath();\r\n        ctx.arc(cx, cy, radius, 0, Math.PI * 2);\r\n        ctx.strokeStyle = CONFIG.lineColor;\r\n        ctx.lineWidth = lineWidth;\r\n        ctx.stroke();\r\n\r\n        const triSize = radius * 0.35;\r\n        const points = [\r\n            [cx - triSize * 0.6, cy - triSize * 0.7],\r\n            [cx - triSize * 0.6, cy + triSize * 0.7],\r\n            [cx + triSize * 0.8, cy]\r\n        ];\r\n\r\n        ctx.beginPath();\r\n        ctx.moveTo(points[0][0], points[0][1]);\r\n        ctx.lineTo(points[1][0], points[1][1]);\r\n        ctx.lineTo(points[2][0], points[2][1]);\r\n        ctx.closePath();\r\n        ctx.strokeStyle = CONFIG.lineColor;\r\n        ctx.lineWidth = lineWidth;\r\n        ctx.lineJoin = 'round';\r\n        ctx.stroke();\r\n    }\r\n\r\n    function drawPauseIcon() {\r\n        ctx.clearRect(0, 0, size, size);\r\n        \r\n        ctx.beginPath();\r\n        ctx.arc(cx, cy, radius, 0, Math.PI * 2);\r\n        ctx.strokeStyle = CONFIG.lineColor;\r\n        ctx.lineWidth = lineWidth;\r\n        ctx.stroke();\r\n\r\n        const barWidth = radius * 0.2;\r\n        const barHeight = radius * 0.55;\r\n        const gap = radius * 0.15;\r\n        const startX = cx - gap\/2 - barWidth;\r\n        const startY = cy - barHeight\/2;\r\n\r\n        ctx.beginPath();\r\n        ctx.rect(startX, startY, barWidth, barHeight);\r\n        ctx.strokeStyle = CONFIG.lineColor;\r\n        ctx.lineWidth = lineWidth;\r\n        ctx.stroke();\r\n\r\n        ctx.beginPath();\r\n        ctx.rect(startX + barWidth + gap, startY, barWidth, barHeight);\r\n        ctx.strokeStyle = CONFIG.lineColor;\r\n        ctx.lineWidth = lineWidth;\r\n        ctx.stroke();\r\n    }\r\n\r\n    drawPlayIcon();\r\n    document.body.appendChild(playIcon);\r\n\r\n    \/\/ ---------- \u72b6\u6001 ----------\r\n    let isPlaying = false;\r\n    let isMouseOver = false;\r\n    let lastX = 0;\r\n    let lastY = 0;\r\n\r\n    \/\/ ---------- \u51fd\u6570 ----------\r\n    function showIcon(x, y) {\r\n        playIcon.style.left = x + 'px';\r\n        playIcon.style.top = y + 'px';\r\n        playIcon.style.opacity = '1';\r\n        playIcon.style.transform = 'translate(-50%, -50%) scale(1)';\r\n    }\r\n\r\n    function hideIcon() {\r\n        playIcon.style.opacity = '0';\r\n        playIcon.style.transform = 'translate(-50%, -50%) scale(0.9)';\r\n    }\r\n\r\n    \/\/ ---------- \u9f20\u6807\u4e8b\u4ef6 ----------\r\n    videoContainer.addEventListener('mouseenter', function(e) {\r\n        isMouseOver = true;\r\n        const rect = videoContainer.getBoundingClientRect();\r\n        const x = e.clientX || rect.left + rect.width\/2;\r\n        const y = e.clientY || rect.top + rect.height\/2;\r\n        lastX = x;\r\n        lastY = y;\r\n        \r\n        if (!isPlaying) {\r\n            drawPlayIcon();\r\n        } else {\r\n            drawPauseIcon();\r\n        }\r\n        showIcon(x, y);\r\n        videoContainer.style.cursor = 'pointer';\r\n    });\r\n\r\n    videoContainer.addEventListener('mousemove', function(e) {\r\n        if (!isMouseOver) return;\r\n        lastX = e.clientX;\r\n        lastY = e.clientY;\r\n        \r\n        if (!isPlaying) {\r\n            drawPlayIcon();\r\n        } else {\r\n            drawPauseIcon();\r\n        }\r\n        showIcon(e.clientX, e.clientY);\r\n    });\r\n\r\n    videoContainer.addEventListener('mouseleave', function() {\r\n        isMouseOver = false;\r\n        hideIcon();\r\n        videoContainer.style.cursor = 'default';\r\n    });\r\n\r\n    \/\/ ---------- \u70b9\u51fb\u64ad\u653e\/\u6682\u505c ----------\r\n    videoContainer.addEventListener('click', function(e) {\r\n        e.stopPropagation();\r\n        \r\n        if (video.paused) {\r\n            video.play().catch(err => {\r\n\r\n            });\r\n        } else {\r\n            video.pause();\r\n        }\r\n    });\r\n\r\n    \/\/ ---------- \u89c6\u9891\u4e8b\u4ef6 ----------\r\n    video.addEventListener('play', function() {\r\n        isPlaying = true;\r\n        drawPauseIcon();\r\n        if (isMouseOver) {\r\n            showIcon(lastX, lastY);\r\n        } else {\r\n            hideIcon();\r\n        }\r\n        if (overlay) {\r\n            overlay.style.opacity = '0';\r\n        }\r\n    });\r\n\r\n    video.addEventListener('pause', function() {\r\n        isPlaying = false;\r\n        drawPlayIcon();\r\n        if (isMouseOver) {\r\n            showIcon(lastX, lastY);\r\n        } else {\r\n            hideIcon();\r\n        }\r\n    });\r\n\r\n    video.addEventListener('ended', function() {\r\n        isPlaying = false;\r\n        drawPlayIcon();\r\n        if (overlay) {\r\n            overlay.style.opacity = '1';\r\n        }\r\n        if (isMouseOver) {\r\n            showIcon(lastX, lastY);\r\n        }\r\n    });\r\n\r\n    \/\/ ---------- \u8bb0\u5f55\u9f20\u6807\u4f4d\u7f6e ----------\r\n    document.addEventListener('mousemove', function(e) {\r\n        lastX = e.clientX;\r\n        lastY = e.clientY;\r\n    });\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86a79c7 e-grid num-intro-list e-con-boxed e-con e-child\" data-id=\"86a79c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c70e463 e-con-full e-flex e-con e-child\" data-id=\"c70e463\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e4ee8f elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"8e4ee8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; 01<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2d2549 elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"e2d2549\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Installation and Training<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d825bef e-con-full e-flex e-con e-child\" data-id=\"d825bef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86e304f elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"86e304f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; 02<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45ca5ae elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"45ca5ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Remote &amp; On-Site Support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b193a2 e-con-full e-flex e-con e-child\" data-id=\"5b193a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d1d99a elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"8d1d99a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; 03<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd45bf elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"2bd45bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Parts and Consumables<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9892ea8 e-con-full e-flex e-con e-child\" data-id=\"9892ea8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7209518 elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"7209518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; 04<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-180942a elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"180942a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>On-Demand Knowledge Base<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a809dc5 animated-fast e-flex e-con-boxed e-con e-parent\" data-id=\"a809dc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a2575 elementor-absolute elementor-widget elementor-widget-menu-anchor\" data-id=\"c7a2575\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"ov\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-620831a e-grid e-con-full e-con e-child\" data-id=\"620831a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07d1746 teaser elementor-widget elementor-widget-text-editor\" data-id=\"07d1746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>_DM Care<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a03ac elementor-widget__width-initial teaser elementor-widget elementor-widget-text-editor\" data-id=\"c1a03ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Desktop Metal, beyond delivering reliable printing platforms, we work to offer the most comprehensive customer service and support program in the additive manufacturing industry. We understand you want to run your business, not worry about how to keep your equipment up and running. Ninety percent of customers surveyed are satisfied with the support they get from Desktop Metal \u2013 and we\u2019re still committed to improving that score!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-611f26e e-grid e-con-boxed e-con e-parent\" data-id=\"611f26e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22bd83c support_d e-flex e-con-boxed e-con e-child\" data-id=\"22bd83c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5434056 teaser elementor-widget elementor-widget-heading\" data-id=\"5434056\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comprehensive Customer\nSupport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2798d0e teaser elementor-widget elementor-widget-text-editor\" data-id=\"2798d0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our goal is to deliver the same level of reliability and support manufacturers expect from traditional machine tools so we can achieve our ambitious mission of 3D printing for production. Whether you\u2019re just getting started with additive manufacturing or already a pro, we offer comprehensive service with support programs tailored to your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f78f1f e-con-full c-item e-flex e-con e-child\" data-id=\"5f78f1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b3394 scale-x elementor-absolute elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"68b3394\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f09eb2a e-con-full e-flex e-con e-child\" data-id=\"f09eb2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-944f0f0 c-title teaser elementor-widget elementor-widget-heading\" data-id=\"944f0f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">White-glove delivery and installation<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-861a7ba e-con-full icon-cross e-flex e-con e-child\" data-id=\"861a7ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7ffa7df e-con-full cross e-flex e-con e-child\" data-id=\"7ffa7df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d7b5fe c-desc teaser elementor-widget elementor-widget-text-editor\" data-id=\"5d7b5fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our goal is to deliver the same level of reliability and support manufacturers expect from traditional machine tools so we can achieve our ambitious mission of 3D printing for production. Whether you\u2019re just getting started with additive manufacturing or already a pro, we offer comprehensive service with support programs tailored to your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-413e477 e-con-full c-item e-flex e-con e-child\" data-id=\"413e477\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65b6c5c scale-x elementor-absolute elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"65b6c5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6078bca e-con-full e-flex e-con e-child\" data-id=\"6078bca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c874599 c-title teaser elementor-widget elementor-widget-heading\" data-id=\"c874599\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">On-site and digital education and training<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e233a62 e-con-full icon-cross e-flex e-con e-child\" data-id=\"e233a62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3268dff e-con-full cross e-flex e-con e-child\" data-id=\"3268dff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb92550 c-desc teaser elementor-widget elementor-widget-text-editor\" data-id=\"cb92550\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once your system is set up, our technicians guide your staff through their first print &#8211; from using our software to set up a job to depowdering and sintering. Additional training and educational materials are available on-demand in the knowledge bases available for each of our brands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11be8f9 e-con-full c-item e-flex e-con e-child\" data-id=\"11be8f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d7a50c scale-x elementor-absolute elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9d7a50c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bda25e4 e-con-full e-flex e-con e-child\" data-id=\"bda25e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4486400 c-title teaser elementor-widget elementor-widget-heading\" data-id=\"4486400\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">On-site and digital service and support<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61ad678 e-con-full icon-cross e-flex e-con e-child\" data-id=\"61ad678\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d3ad4b0 e-con-full cross e-flex e-con e-child\" data-id=\"d3ad4b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-991906f c-desc teaser elementor-widget elementor-widget-text-editor\" data-id=\"991906f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When you need support, our global team of deposition, binder jetting and DLP experts provide fast answers from experienced field support employees located around the globe. Local support in markets including the U.S., Germany, France, Italy, Japan, China, Hong Kong, India, and more ensure your systems are serviced quickly while the Desktop Metal Knowledge Base and Academy are available 24\/7 with troubleshooting tips and training on-demand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea9b7a7 e-con-full c-item e-flex e-con e-child\" data-id=\"ea9b7a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fcb285 scale-x elementor-absolute elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8fcb285\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67e1c35 e-con-full e-flex e-con e-child\" data-id=\"67e1c35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b31d86 c-title teaser elementor-widget elementor-widget-heading\" data-id=\"0b31d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optional remote support and monitoring<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ce1846 e-con-full icon-cross e-flex e-con e-child\" data-id=\"2ce1846\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d1abb1 e-con-full cross e-flex e-con e-child\" data-id=\"5d1abb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90b47e2 c-desc teaser elementor-widget elementor-widget-text-editor\" data-id=\"90b47e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Remote monitoring allows our technicians to keep you up and running by quickly diagnosing and solving problems. Services can be tailored &#8211; or opted out of entirely &#8211; to align with data privacy and security policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e926e1 elementor-widget elementor-widget-html\" data-id=\"7e926e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@media (min-width:1024px) {\n  .c-item .icon-cross{display:none;}\n}\n@media (max-width:1023px) {\n  .c-item .c-desc{display:none;}\n  .c-item.c-active .c-desc{display:block;}\n  .c-item.c-active .icon-cross .cross:before{transform:translate(-50%,-50%) rotate(360deg);}\n  .c-item.c-active .icon-cross .cross:after{transform:translate(-50%,-50%) rotate(360deg);}\n}\n<\/style>\n<script>\n;(($)=>{\n    $ && $(init);\n    function init(){\n        $('.c-item').each(function (){\n            void function (el){\n                el.on('click', function (){\n                    el.toggleClass('c-active');\n                });\n            }($(this));\n        });\n    }\n})(window.jQuery);\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb2d2e7 animated-slow elementor-widget elementor-widget-image\" data-id=\"fb2d2e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03-1.jpg\" class=\"attachment-full size-full wp-image-992\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03-1.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03-1-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03-1-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a203a9 e-grid e-con-boxed e-con e-parent\" data-id=\"7a203a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae87785 animated-slow elementor-widget elementor-widget-image\" data-id=\"ae87785\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03.jpg\" class=\"attachment-full size-full wp-image-981\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_03-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fb2951 support_d e-con-full e-flex e-con e-child\" data-id=\"1fb2951\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1445ff teaser elementor-widget elementor-widget-heading\" data-id=\"c1445ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Installation &amp; Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-394fa91 teaser elementor-widget elementor-widget-text-editor\" data-id=\"394fa91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Desktop Metal\u2019s commitment to service and support begins before your system is delivered. Depending on the machine you&#8217;ve ordered, we help you prepare your facility for 3D printing and then we&#8217;re on-site to un-crate and install your system and walk your staff through their first prints. Our experienced technicians are with you every step of the way.<\/p><p>\u2022 For some machines you&#8217;ll receive on-site training during delivery and printer activation<\/p><p>\u2022 Additional training is included or discounted with some Desktop Metal and ExOne service plans<\/p><p>\u2022 Remote training is also available with all Desktop Metal and ExOne service plans<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75d8385 e-grid e-con-boxed e-con e-parent\" data-id=\"75d8385\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eecdc3d e-flex e-con-boxed e-con e-child\" data-id=\"eecdc3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253dd43 teaser elementor-widget elementor-widget-heading\" data-id=\"253dd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04a9ef0 teaser elementor-widget elementor-widget-text-editor\" data-id=\"04a9ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To keep you up and running, Desktop Metal offers extensive technical support services from more than 100 customer service team members located around the world. To keep downtime to a minimum it\u2019s our goal to ensure you get the service and support you need, when and where you need it.<\/p><p>\u2022 Available for all customers with support members located around the world in markets like the U.S., U.K., Germany, France, Italy, Japan, China, Singapore, Hong Kong, India, and more<\/p><p>\u2022 Targeted response times are based on DM Care package, but all include with same-day confirmations. Response times may be as fast as two-hours for remote support and two business days for on-site support<\/p><p>\u2022 Preventative maintenance is included with some DM Cares service packages<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2eb3c53 animated-slow elementor-widget elementor-widget-image\" data-id=\"2eb3c53\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_07.jpg\" class=\"attachment-full size-full wp-image-982\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_07.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_07-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_07-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8b7d6d e-grid e-con-boxed e-con e-parent\" data-id=\"b8b7d6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0a61f animated-slow elementor-widget elementor-widget-image\" data-id=\"7e0a61f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_10.jpg\" class=\"attachment-full size-full wp-image-983\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_10.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_10-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_10-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-320f3a4 e-flex e-con-boxed e-con e-child\" data-id=\"320f3a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d256a16 teaser elementor-widget elementor-widget-heading\" data-id=\"d256a16\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote Monitoring<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c6aa6 teaser elementor-widget elementor-widget-text-editor\" data-id=\"f7c6aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With optional remote monitoring of your additive manufacturing systems, our support staff may be able to diagnose and resolve customer issues without the a service technician visiting your facility.<\/p><p>\u2022 Some issues can be diagnosed and resolved without a service visit<\/p><p>\u2022 Customers with data privacy policy concerns may opt out of remote monitoring<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1b30aa e-grid e-con-boxed e-con e-parent\" data-id=\"f1b30aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af74b4e e-flex e-con-boxed e-con e-child\" data-id=\"af74b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-745b748 teaser elementor-widget elementor-widget-heading\" data-id=\"745b748\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Spare &amp; Wear Parts and\nConsumables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-287195c teaser elementor-widget elementor-widget-text-editor\" data-id=\"287195c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>From replacement printheads to recoaters to preventative maintenance, Desktop Metal aims to supply everything needed to keep your printer running at top performance. Depending on which service tier you choose, many wear or replacement parts may also be discounted.<\/p><p>\u2022 Spare parts included with certain DM Cares service packages<\/p><p>\u2022 Wear parts and service consumables discounted with certain DM Cares service packages<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c52d19 animated-slow elementor-widget elementor-widget-image\" data-id=\"4c52d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_12.jpg\" class=\"attachment-full size-full wp-image-984\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_12.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_12-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_12-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac051f1 e-grid e-con-boxed e-con e-parent\" data-id=\"ac051f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9995423 animated-slow elementor-widget elementor-widget-image\" data-id=\"9995423\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_14.jpg\" class=\"attachment-full size-full wp-image-985\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_14.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_14-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_14-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b89e2a2 e-flex e-con-boxed e-con e-child\" data-id=\"b89e2a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d9057 teaser elementor-widget elementor-widget-heading\" data-id=\"94d9057\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software &amp; Firmware<br>\nSupport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3522b3 teaser elementor-widget elementor-widget-text-editor\" data-id=\"f3522b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Based on feedback from our users, we provide regular software and firmware updates with some DM Care packages to ensure you are always up-to-date with the latest print processes and parameters.<\/p><p>\u2022 Regular updates to build prep software platforms including Live Studio, Live Build MFG and Live Sinter<\/p><p>\u2022 Regular firmware updates<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-461df10 e-grid e-con-boxed e-con e-parent\" data-id=\"461df10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-96c16d7 e-flex e-con-boxed e-con e-child\" data-id=\"96c16d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b09362 teaser elementor-widget elementor-widget-heading\" data-id=\"3b09362\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge Base &amp; <br>\nAcademy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc50ff teaser elementor-widget elementor-widget-text-editor\" data-id=\"6fc50ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ou have questions &#8211; we have answers. Available to all service plan customers, Desktop Metal brand knowledge bases and academies include more than 2,000 articles covering all aspects of our systems, from hardware operating instructions to best practices for design, making it easy to find the answers you need.<\/p><p>\u2022 All customers have access to our knowledge bases by creating an account:<\/p><p>Desktop Metal Knowledge Base<\/p><p>Desktop Health Knowledge Base<\/p><p>ETEC Knowledge Base<\/p><p>ExOne Knowledge Base<\/p><p>\u2022 Training and tutorials available on-demand on the Desktop Metal Academy here<\/p><p>\u2022 On-demand access to over 2,000 articles on topics including design for additive manufacturing (DfAM), operating guidelines, and training documents<\/p><p>\u2022 Shorten the learning curve to increase your ROI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ea440 animated-slow elementor-widget elementor-widget-image\" data-id=\"59ea440\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"870\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_16.jpg\" class=\"attachment-full size-full wp-image-986\" alt=\"\" srcset=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_16.jpg 940w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_16-300x278.jpg 300w, https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u5173\u4e8e\u6211\u4eec_16-768x711.jpg 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b63ba7 e-flex e-con-boxed e-con e-parent\" data-id=\"2b63ba7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe1d5aa e-con-full e-flex e-con e-child\" data-id=\"fe1d5aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9584e35 elementor-widget elementor-widget-text-editor\" data-id=\"9584e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>E-mail<span style=\"color: #ff0000;\">*<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc69564 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"cc69564\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width_mobile&quot;:&quot;20&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"643\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"cc69564\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Customer Support\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"643\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEnter your email\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Stay connected Join our newsletter*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_3b740b9 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_3b740b9]\" id=\"form-field-field_3b740b9\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_3b740b9\">I agree to receive other communications from Desktop Metal.*<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons elementor-sm-20\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6451f26 e-con-full e-flex e-con e-child\" data-id=\"6451f26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31507c4 elementor-widget elementor-widget-image\" data-id=\"31507c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"21\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u56fe\u5c42-9.png\" class=\"attachment-full size-full wp-image-391\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-001a869 elementor-widget elementor-widget-text-editor\" data-id=\"001a869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\">Create your own free forms<\/span> to generate leads from your website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac3d47f elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"ac3d47f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/\u672a\u6807\u9898-4.png\" class=\"attachment-large size-large wp-image-1073\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support DM Care Support Overview Helping you make the most out of your machines Contact Support https:\/\/www.gzhongjing.com\/wp-content\/uploads\/2026\/08\/banner\u529e\u516c\u89c6\u9891.mp4 &#8211; 01 Installation and Training &#8211; 02 Remote &amp; On-Site Support &#8211; 03 Parts and Consumables &#8211; 04 On-Demand Knowledge Base _DM Care At Desktop Metal, beyond delivering reliable printing platforms, we work to offer the most [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-643","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/pages\/643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/comments?post=643"}],"version-history":[{"count":233,"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/pages\/643\/revisions"}],"predecessor-version":[{"id":9999,"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/pages\/643\/revisions\/9999"}],"wp:attachment":[{"href":"https:\/\/www.gzhongjing.com\/zh\/wp-json\/wp\/v2\/media?parent=643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}